FAQ

If you do not find what you are look for below, please contact us and we will be happy answer any queries.

You are welcome to have a quick chat with a member of our admin team and make an appointment by phone or email.

We’re here to help. If you’re unsure about whether you need support, book a free, no obligation call. One of our team is able to offer a free 15 minute phone consultation to discuss your needs and to determine if our service is a good match for you. Call our friendly admin team on 1300 366 306 if you would like to arrange a free consultation

Prior to your first appointment, you will automatically be issued an intake form and client services agreement via email. Depending on the nature of your appointment, additional forms (e.g., psychometric tests) may also be attached to your intake form.  

Each session is allocated a total time of 50 minutes. 90 minute appointments are also available for EMDR focused sessions.  

Appointments are currently available during business hours (10:00am – 5:00pm) Monday to Friday. We also offer limited afterhours sessions; contact reception if you require an after hours appointment. Please note, individual practitioners’ schedules may vary

Yes. Typically, the clinic has a 1 – 2 week waiting time for available appointments. However, if you wish to be seen as soon as possible you can be placed on a waiting list to be given an earlier appointment when/if there is a cancellation. If you are experiencing an emergency or crisis situation, please contact emergency services or any of the crisis hotlines below.  

Emergency services: 000

Lifeline: 13 11 14

Kids Helpline: ​​1800 55 1800

Beyond Blue: 1300 22 4636

Suicide Call Back Service: 1300 659 467

Yes. You can make an appointment with us at any time without a referral. Please note any sessions booked with us without a referral are typically not eligible for rebates and you will need to cover the full cost of the session yourself.* This cost may then be claimed back from your private health insurance if your policy covers psychology. 

*This does not apply to NDIS clients

Psychologists are required to complete a minimum of 4 to 5 years of university education, following which they can commence practice as a Provisional Psychologist. Provisional Psychologists are able to practise as a registered Psychologist would, with additional mentoring and supervision. We currently offer provisional psychologists’ sessions at a lower rate. For more information about Provisional Psychologists, click here.

If you are unable to attend your appointment and do not give adequate notice, someone else in need of an appointment cannot be offered that time. For this reason, failure to cancel one business day in advance will result in you being billed a cancellation fee of 100% of the regular consultation fee. Medicare and Private Health insurers do not rebate for appointments that have been canceled. We automatically deduct cancellation fees on the day of the scheduled appointment.  

Medicare will reimburse you $129.55 for up to 10 sessions per calendar year. In most cases, we can lodge your Medicare Rebate Claim for you after the session is completed. Medicare will then take 48-72 hours to deposit your rebate into the account you have registered with them. If we are unable to lodge Medicare Claims on your behalf, you will be given a paid invoice via email that you can take to your nearest Medicare office for claiming. Only individuals with a Mental Health Care Plan issued by their GP are eligible for the Medicare reimbursement.  

Visit our fees/rebates page for information on Talking Sleep’s pricing.

Yes, our psychologists can write a letter or report covering your situation. These may be required for university, school, employers, insurers, court, or other purposes. Additional charges may apply to these reports, and they are not covered by Medicare. The cost will depend on the purpose and content of the report, however we provide some estimates on our fees/rebates page.

Yes. Talking Sleep offers limited face-to-face appointments on Monday and Friday (10am – 5pm). Please contact our friendly reception staff to inquire about availability and booking in-person sessions. Please note, if you are attending an face-to-face appointment you are expected to adhere to our COVID-19 safety policies, including:

• Providing proof of vaccination prior to your appointment
• Wearing a mask during throughout the session
• Practicing social distancing during your session
• Practicing good hygiene prior to and during your session (e.g., washing your hands or using provided hand sanitiser)
• DO NOT attend your session if you are experiencing any symptoms of COVID-19

Yes. Appointments can be undertaken via Telehealth (e.g., phone and/or video consultations). All appointments are conducted using a HIPPA compliant, secure, and encrypted tele/video conferencing software. If you have any concerns about the confidentiality or privacy of sessions, please contact reception or discuss this with your psychologist.

Yes. A range of public transport options are available within walking distance from the clinic. See our contact page for more information.  

Yes. A range of parking options are available within walking distance from the clinic. See our contact page for more information.